Sales Professional - Outside Sales

Our associates celebrate lives. We celebrate our associates.

The Pre-Planning Service Advisor (PPSA) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPSA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPSA also develops relationships with the community.

**Job Responsibilities**

**Lead Generation**

* Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
* Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
* Obtains referrals from families served by the location by following up through visits with families after the service
* Networks and builds community and civic relationships
* Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
* Maintains and tracks activity levels to ensure productivity
* Remains flexible with schedule to achieve results; often works nights and weekends

**Build Relationships with Families**

* Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
* Responds to client inquiries in a timely, respectful, sensitive and professional manner
* Supports families in time of grief with acts of kindness
* Connects with families through listening, honest communication and genuine concern
* Develops an understanding of each family’s unique needs and offers solutions that provide value to them
* Stays in touch with families to ensure satisfaction
* Prepares for all appointments and performs all procedures with professionalism and attention to detail
* Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
* Builds trust-based relationships to earn the right to ask for referrals
* Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

**Teamwork**

* Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
* Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high-quality service
* Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
* Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
* Acts as one team, setting arrangement continuation visits within two to three days after the service
* Shares family concerns with rest of the SCI team

**Minimum Requirements**

**Education**

* High school education or equivalent
* 1-2 years of college or equivalent experience

**License**

* Current state/province issued driver’s license with an acceptable driving record
* In states/provinces where required, must hold a Funeral Directors License to perform this role

**Experience**

* Sales experience or one to two years industry experience or equivalent education
* Previous experience with Customer Relationship Management (CRM) systems is a plus

**Knowledge, Skills and Abilities**

* Basic computer and technology skills within a sales environment
* Ability to work well in a team, as well as independently
* Ability to work beyond “standard” hours as the need arises
* Good driving record
* Good work ethic
* High-level of integrity
* Creative, outgoing and energetic
* Comfortable presenting in front of others
* Desire to help others
* Bilingual, knowledge of another language is a plus

**Work Conditions**

**Work Environment**
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* Work indoors and outdoors during all seasons and weather conditions
* Local and/or multiple location traveling required
* Comply with dress code policy

**Work Postures**
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* Sitting continuously for many hours per day, up to 6 hours per day
* May climb stairs to access buildings

**Physical Demands**
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* Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

**Work Hours**
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* Working beyond “standard” hours as the need arises

**Compensation**

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Postal Code: 85257Category (Portal Searching): SalesJob Location: US-525 North Hayden Road, Scottsdale, AZ - OH B.U. Phoenix