Scheduler

**Townsen Memorial Imaging - Med Center** is looking for a Full-Time **Scheduler** to join the team!

**Summary:** The Scheduler is responsible for coordinating patient appointments while maintaining clear and proactive communication with both new and existing patients through inbound and outbound calls or email.

**ESSENTIAL FUNCTIONS:**

* Determine patient co-payments and calculate co-insurance and deductibles
* Enter accurate insurance information, including co-payments and deductibles, into patient records
* Prioritize incoming authorization requests based on urgency
* Initiate and assist with appeals for denied authorizations
* Communicate effectively with patients, healthcare providers, and relevant parties regarding procedures
* Follow-up to ensure all necessary documentation is obtained and complete
* Schedule and reschedule patient follow-ups and procedures as needed
* Provide patients with essential information and instructions before their procedure date
* Send prescriptions to pharmacies via fax or email
* Ensure patients move through scheduled appointments efficiently
* Answer phone calls and respond to patient inquiries
* Update and maintain accurate patient information in the database
* Submit patient information to the verification department for pre-authorization
* Ensure completeness and accuracy of all patient forms and documentation
* Perform other related tasks as needed

**KNOWLEDGE, SKILLS, AND ABILITIES:**

* Knowledge of in-network and out-of-network insurance, as well as patient financial responsibilities
* Familiarity with ICD-10 and CPT codes and medical procedures
* Ability to review and comprehend patient medical documentation
* Ability to independently identify and understand medical necessity requirements
* Strong task management and organizational skills with the ability to complete tasks in a timely manner
* Detail-oriented, ensure accuracy and thoroughness in all tasks
* Ability to work both independently and collaboratively as part of a team
* Adaptability and flexibility in a dynamic work environment
* Effective written and verbal communication skills

**EDUCATION AND EXPERIENCE:**

* High School Diploma or GED
* One (1) year of experience in a medical facility
* Basic Life Support (BLS) Certified

**BENEFITS:**

* 3 Medical Plans
* 2 Dental Plans
* 2 Vision Plan
* Employee Assistance Program
* Short and Long Term Disability Plans
* Basic Life and Voluntary Insurance Plans with AD&D
* 401(k) with a 2-year vesting
* PTO + Holidays

Please visit our website for more information:

Townsen Memorial Health System

**Townsen Memorial Hospital** is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.

***Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.***

***Employment for this position is contingent upon the successful completion of a background check and drug screening.***