Secretary

**Position Summary:**
Provides administrative and front-office support to funeral directors and other funeral home staff while serving as a professional and compassionate first point of contact for families and visitors. The position requires excellent communication skills, accuracy, discretion, dependability, and the ability to work appropriately with individuals experiencing grief.

**Primary responsibilities:**

* Answer and route telephone calls professionally and compassionately.
* Greet families, visitors, clergy, vendors, and other guests.
* Obtain accurate information from callers and communicate messages promptly to appropriate staff.
* Assist funeral directors with preparation of correspondence, forms, service materials, obituaries, and other documents.
* Maintain case files and administrative records in an accurate and organized manner.
* Assist with data entry into funeral home management and other office systems.
* Coordinate information related to visitations, funeral and memorial services, and other scheduled activities.
* Prepare, proofread, print, and organize service-related materials as assigned.
* Maintain office supplies and assist with ordering.
* Communicate with churches, cemeteries, florists, newspapers, government offices, and other outside organizations as directed.
* Maintain confidentiality regarding families, deceased individuals, financial matters, and funeral home business.
* Keep reception and administrative areas neat and professional.
* Provide general administrative support to funeral directors and management.
* Perform other reasonable duties necessary for the efficient operation of the funeral home.

**Qualifications:**
High school diploma or equivalent required. Prior administrative, receptionist, customer-service, or funeral-service experience is preferred. The employee should have strong telephone and interpersonal skills, good spelling and grammar, basic computer proficiency, attention to detail, and the ability to handle confidential information appropriately.

**Personal requirements:**
The position requires someone who is dependable, composed, compassionate, professional in appearance and conduct, comfortable interacting with grieving families, and able to shift priorities when an unexpected death call or family need arises.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: No less than 35.0 per week

Work Location: In person