Administrative Assistant

Our associates celebrate lives. We celebrate our associates.

Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses.

**\*\*MUST BE AVAILABLE TO WORK WEEKENDS\*\***

**JOB RESPONSIBILITIES**

* Builds at-need charts
* Verifies at-need files before sent for verification
* Performs blind checks
* Follows up with memorial renderings, processes and timelines
* Prepares marker monument placement paperwork
* Designs memorials
* Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
* Oversees the processing of installation orders to grounds and maintenance departments
* Notifies families when flowers are placed
* Sets Arrangement Continuation Appointments
* Serves at-need cemetery families that currently own property
* Sets follow-up visits at the at-need arrangement conference
* Logs information for Family Service Counselors
* Prepares and processes Veteran’s Paperwork
* Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
* Prepares and distributes daily schedules, reports, and documents
* Receives and processes payments and contracts
* Orders office supplies
* Processes accounts payable transactions
* Assists Sales leadership and Family Service Counselors as needed
* Acts as backup to Receptionist
* Greets family members and friends
* Communicates client family’s needs promptly and accurately to the appropriate staff member
* Conveys a sense of concern and empathy with client family members at all times
* Responds to customer inquiries via telephone, internet and in person
* Maintains professional and cooperative relationships

**MINIMUM REQUIREMENTS**

**Education**

* High School or equivalent

**Experience**

* 1 - 2 years of experience in an office clerical or customer service capacity required
* Experience working in a customer-focused and fast-paced professional environment required

**Knowledge, Skills & Abilities**

* **MUST BE AVAILABLE TO WORK WEEKENDS**
* Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
* MS Office Suite experience preferred
* Basic mathematics skills required
* Good verbal and written communication skills
* Strong organizational skills and detail oriented
* High level of compassion and integrity
* Ability to maintain confidentiality

Postal Code: 77077Category (Portal Searching): Administration and ClericalJob Location: US-TX - Houston