Client Services Specialist – Funeral Home & Cremation Industry Partnerships

**About LoveUrns®** LoveUrns® is a trusted leader in high\-quality memorial products, dedicated to helping families honor their loved ones with dignity and care. We partner closely with funeral homes and crematoriums, providing tailored solutions that meet their unique requirements and time\-sensitive order demands. **Position Overview** We’re seeking a Client Services Specialist with experience in the funeral and cremation industries to serve as the essential bridge between LoveUrns® and our professional partners. This role involves managing order processing and client communications with funeral professionals \- ensuring every order is handled with precision, compassion, and speed. **Key Responsibilities** * Manage and process orders from funeral homes and crematoriums accurately and with urgency * Understand the specific needs and workflows of our partners to provide attentive, customized service * Coordinate engraving approvals and special requests in collaboration with internal departments and clients * Monitor inventory and product availability to meet urgent and scheduled order demands * Use internal communication tools to maintain smooth coordination across teams for seamless order fulfillment * Keep detailed records within our CRM system and provide transparent order updates to partners * Proactively identify and resolve order issues to uphold timely delivery and client satisfaction **Qualifications** * Experience working with funeral homes and/or pet crematoriums is highly preferred * Proven expertise in managing B2B order processes and building relationships with death care industry professionals. * Familiarity with CRM/ERP platforms such as NetSuite * Strong organizational skills with the ability to prioritize in a fast\-paced environment * Excellent communication skills, both verbal and written * Comfortable collaborating across departments using communication platforms like Slack **Ideal Candidate** You understand the sensitive and time\-critical nature of memorial products in the death care industry. You communicate clearly and compassionately with professional partners, balancing efficiency with empathy. Organized and proactive, you ensure every order progresses smoothly from receipt to fulfillment, supporting those who care for families in their most difficult moments. Pay: $44,000\.00 \- $50,000\.00 per year Benefits: * Dental insurance * Happy hour * Health insurance * Paid time off Education: * Associate (Preferred) Experience: * Funeral Industry: 2 years (Preferred) Work Location: In person