Driver and Customer Service Representative

Description:

**Starting Wage - $20 per Hour**

Faithful Companion Pet Cremation Services is searching for a full-time, Driver/CSR at a rate of $20 per hour.

We are a family-owned company providing high-level, compassionate care for pets and their families. The Driver/CSR position is responsible for using a company vehicle to take deceased pets into our care and returning the cremated remains upon completion of cremation services.

This is an excellent entry-level position for anyone with an interest in Funeral Service. We provide hands-on training in cremation operations with no prior degree or certifications necessary. As a top pet cremation provider across the nation, we also offer many opportunities for growth within the company.

We are a customer service-focused company that understands that pets are truly family members. We are looking for people who are equally service-minded, and who comprehend the honor and privilege it is to serve pets and their families through such a difficult time. Our service model is evident in everything we do, including how we serve our Faithful Companion team members. We pride ourselves on maintaining an employee-centric company culture that values open communication, a healthy work-life balance, rewarding work, and a family atmosphere.

**The Driver/CSR position is offered a full benefits package, available after 30 days of employment, which includes the following:**

* Sick Time
* Vacation
* Bereavement
* 401K with up to 4% match on contributions
* Medical including the option to add an FSA/HSA for medical and dependent care
* Dental
* Vision
* Company paid life insurance
* Voluntary pet insurance
* Short-term and long-term disability insurance

**POSITION RESPONSIBILITIES:**

* Driving company vehicles (minivans) in a safe and courteous manner.
* Transportation of pets to and from family’s homes or veterinary clinics.
* Maintaining a professional appearance (uniforms provided).
* Accurately completing all required paperwork and electronic forms.
* Operating cremation equipment (training provided.)
* Obtaining paw prints and other memorial items as requested.
* Using various tools and equipment to customize and package cremains for delivery.
* Keeping clean workspaces and vehicles.
* Providing high-level customer service both in person and over the phone.
* Handle and transport pets with the utmost respect and dignity at all times.

Requirements:

* Comfortable speaking to people with compassion and professionalism.
* Possess a valid driver’s license and successfully pass a motor vehicle record check.
* Successfully pass a background check.
* Adhere to our strong code of ethics.
* Successfully pass a 4-panel drug screen (Cocaine, Amphetamines, Opiates, PCP).
* Ability to lift 75lbs unaided.
* Possess a cell phone with the ability to call, text, and use a GPS application.
* Detail-oriented mindset with a commitment to delivering error-free services.
* Flexibility with scheduling. **Evenings and weekends are required. Shifts will vary.**

**Compensation details:** 20-20 Hourly Wage

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