Family Service Counselor

Fairview Cemetery \& Arboretum is seeking a **Family Services Counselor** to join our team. This is a meaningful, people\-focused position for someone who enjoys working with families and takes pride in providing exceptional service during important moments in their lives.

The Family Services Counselor will serve as a **personal representative of Fairview to families and funeral homes**, assisting with cemetery services while also helping families with their future cemetery needs.

RESPONSIBILITIES

**Family \& Funeral Services**

· Meet funeral homes and families when they arrive at Fairview.

· Lead and direct funeral processions from the cemetery entrance to the appropriate gravesite, mausoleum, or other service location.

· Ensure the cemetery portion of each service is organized and proceeds smoothly.

· Coordinate with Fairview’s grounds staff to ensure gravesites and service locations are properly prepared.

· Assist families and funeral home personnel with cemetery\-related needs.

· Provide a warm, professional, and reassuring presence throughout cemetery services.

**Family Services \& Cemetery Sales**

· Meet with families interested in cemetery arrangements.

· Conduct tours of Fairview Cemetery.

· Explain burial, cremation, mausoleum, and memorialization options.

· Assist families in selecting cemetery property and services appropriate to their needs.

· Develop pre\-need relationships and follow up with prospective families.

· Develop sales opportunities, including Fairview’s new mausoleum.

· Build long\-term relationships with families and local funeral homes.

THE IDEAL CANDIDATE

We are looking for someone who is:

· Compassionate, personable, and comfortable working with grieving families.

· Professional and confident when interacting with funeral directors, clergy, and families.

· Comfortable taking the lead and directing people and vehicles during cemetery services.

· A strong communicator and active listener.

· Comfortable discussing pricing and sales in a thoughtful, non\-pressure manner.

· Dependable, organized, and able to work independently.

· Comfortable spending time outdoors and walking throughout our 105\-acre cemetery.

Experience in **cemetery or funeral service, sales, real estate, insurance, hospitality, or exceptional customer service** is helpful, but we are willing to consider the right candidate based on their personality, professionalism, and ability to connect with people.

SCHEDULE \& COMPENSATION

Approximately **30 hours per week**, generally **Monday–Friday, 9:30 a.m.–3:30 p.m.**

Some flexibility will be required to accommodate scheduled funeral services, which may occasionally fall outside normal hours.

**Compensation: $28–$32 per hour, depending on experience and qualifications.**

This is primarily a **family\-facing position** and does not involve reception, answering phones, or general office administration.

Pay: $28\.00 \- $32\.00 per hour

Expected hours: 30\.0 per week

Benefits:

* Paid time off
* Paid training

Education:

* High school or equivalent (Preferred)

Language:

* English (Required)

Location:

* Westfield, NJ 07090 (Preferred)

Ability to Commute:

* Westfield, NJ 07090 (Required)

Work Location: In person