Family Service Counselor - Inside Sales Representative

**Family Service Counselor \- Inside Sales Representative**

At **Carriage Services**, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. **Carriage Services** is an equal opportunity employer.

We are seeking a compassionate, motivated **Family Service Counselor** to guide families though one of the most meaningful decisions they will ever make – planning for their final arrangements. Our counselors provide both **pre\-need** (advance planning) and **at\-need** (immediate) support, educating families about their options while ensuring every detail is handled with care, professionalism, and dignity.

**Compensation: Commission/Hourly rate (Unlimited earning potential) See below for more details regarding earning potential**

**Job\-Type: Full\-Time**

**Location: Conejo Mountain Memorial Park**

**Department: Family Services / Pre\-Need \& At\-Need Sales**

**Earning Potential**

This position is hourly guarantee, uncapped commissions with unlimited earning potential, supported by an established brand and a steady flow of leads.

* 1st Year Expected Earnings: up to $150,000 per year
* Top Performers Earn: $350,000 annually

Actual earnings depend on individual effort, sales performance, and lead volume.

**What You’ll Do**

* Educating families about the benefits of pre\-planning funeral and cemetery arrangements
* Meet with at\-need families (partnering with a licensed funeral director) to assist with service and cemetery selections.
* Conduct follow\-up calls, outreach, and relationship building within the community
* Maintain accurate records and manage your sales pipeline
* Represent the funeral home and cemetery with empathy, integrity, and professionalism \- Honesty, Integrity, and Service Excellence are at the heart of all we do
* Participate in community events, presentations, and workshops
* Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams

**Qualifications**

* Compassionate, patient and service\-minded
* Closer mindset – self\-starter, prospecting, and teamwork.
* Coachable, goal\-oriented, and motivated by both mission and results
* Strong communicator with the ability to guide families through sensitive decisions
* Organized and able to work independently
* Comfortable with a consultative sales environment
* Ability to make daily outbound calls, schedule appointments, and accurately maintain data in our CRM. Proactively generated leads through phone outreach, park ranging, door\-to\-door canvassing, community events, seminars, and lunch\-and\-learning programs using company\-provided resources.
* Prior sales experience is helpful but not required – we provide training
* May require the possession (or ability to obtain) an insurance license as required by applicable law
* Must have a valid driver’s license and reliable transportation
* Bilingual speaking a plus

**What We Offer**

* Comprehensive paid training
* Up to $1,000 training bonus once you complete training
* Top Sales Performers earn an all\-inclusive trip for up to two.
* Supportive team environment
* Flexible schedule with operating hours
* Opportunities for advancement
* Leads provided with Walk\-ins and Call\-ins, plus opportunities to generate your own. Our best counselors don't simply rely on company\-provided leads; they actively build relationships in the community and generate referrals through exceptional service.
* Benefits package (medical, dental, vision, 401k with a match, PTO, etc.)

**Why Join Us?**

Family service Counselors make a lasting impact. You are not just selling a product – you are helping families find peace, create a legacy, and honor a life. This is a career with purpose, stability, and the opportunity to grow both personally and professionally.