Front Office Receptionist

**Overview**
The Front Office Receptionist is often one of the first point of contact for families during one of the most difficult times of their lives. This role requires professionalism, empathy, discretion, and strong organizational skills. The receptionist provides administrative and clerical support while creating a calm, respectful, and welcoming environment for visitors, callers, and staff.

**Responsibilities**

* **Front Desk \& Family Support**
* Greet families, visitors, and guests with warmth, compassion, and professionalism
* Answer incoming phone calls, respond to inquiries, and route calls appropriately
* **Administrative Duties**
* Maintain accurate records, files, and correspondence
* Process payments, issue receipts, and handle basic billing tasks
* Help manage mail, email, and office supplies
* Prepare service folders and other printed materials as needed
* **Office Operations**
* Keep the reception area clean, orderly, and welcoming
* Support funeral directors and staff with clerical tasks and coordination
* Ensure compliance with privacy, confidentiality, and regulatory standards
* Perform additional administrative duties as assigned
* Qualifications \& Skills
* High school diploma or equivalent (additional administrative training a plus)
* Previous receptionist, administrative, or customer service experience preferred
* Exceptional interpersonal and communication skills
* Ability to remain calm, respectful, and empathetic in emotionally sensitive situations
* Strong organizational skills and attention to detail
* Proficiency with basic office software
* Ability to handle confidential information with discretion and professionalism

This position allows you to serve as an important member of a compassionate funeral home team, helping ensure families receive attentive, dignified care through strong administrative support.

**Hours are Tuesday through Saturday 8am \- 5pm with 1 Saturday off a month.**

Pay: From $19\.00 per hour

Work Location: In person