Full-Time Receptionist

Description: Serve as liaison between customers and funeral directors

Benefits: Medical, dental, and vision insurance, 401k matching, paid time off, paid holidays

Employment Type: Full\-Time, Non\-exempt

**Schedule Expectations**

* Usual working hours are Monday – Friday, 8:00 AM – 5:00 PM with 1 hour unpaid lunch, when possible
* Be available to work some national holidays

**Performance Expectations**

* Makes eye contact and greet clients sincerely
* Treats clients and coworkers with courtesy and respect
* Maintains clean workspace
* Takes direction from supervisors
* Responds positively to requests for assistance from co\-workers, supervisors and clients
* Notices when help is needed in all areas of the company
* Takes initiative to help any area of the company if possible, or lets supervisor know where help is needed
* Able to sit for extended periods of time

**Qualifications**

* Has experience in customer service
* Communicates professionally in\-person and on the phone
* Has a reputation for giving great service to clients and co\-workers
* Has legible handwriting
* Can handle multiple tasks at one time
* Has good problem solving skills
* Is able to work independently and as a team member

**Primary Responsibilities**

* Stand to greet customers upon entering the building
* Identify the customers’ needs
* Direct customer to desired location or requested facilities
* Answer incoming calls before the third ring
* Identify callers’ needs
* Direct caller to appropriate department or employee
* Accurately document callers’ contact information and purpose
* Deliver messages to appropriate department or employee, via written message or phone call
* Accurately interpret Broussard’s service schedule to callers

**Secondary Responsibilities**

* Assist office staff with special tasks: newspaper notices, addressing outgoing mail, photos, etc.
* Record pallbearers’ names and addresses
* Place boutonnieres on pallbearers
* Sort incoming mail
* Coordinate outgoing mail/packages
* Assist with scheduling meetings, scanning, faxing, emailing, etc., as needed

**Successful Personal Characteristics**

* High level of integrity and honesty
* Able to set priorities
* Excellent phone skills
* Excellent listening skills
* Able to work in stressful situations while keeping a cool and positive attitude
* Able to work successfully with minimal supervision
* Able to manage your emotions in the workplace
* Self motivated, especially under pressure
* Ability to serve diverse clientele
* Ability to discreetly handle sensitive information
* Great follow through
* High standard of personal hygiene
* Dress in a business professional attire

Job Type: Full\-time

Pay: $15\.00 per hour

Benefits:

* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Parental leave
* Vision insurance

Experience:

* Phone Receptionist: 1 year (Preferred)
* Customer Service: 1 year (Preferred)

Work Location: In person