Funeral Director Apprentice

Our associates celebrate lives. We celebrate our associates. Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.* Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures * Learns to negotiate and create acceptable funeral contracts * Handles contracts, legal documents, and collection of monies or insurance in accordance with company policies. * Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services. * Confirms authorization to proceed with the service arrangements * Verifies identification of the deceased and authorization for embalming * Learns how to arrange for the interment or cremation of human remains * Adheres to all company and regulatory requirements * Cares for the deceased in a respectful manner while performing a variety of tasks which may include: + Removals and transfers + Lifting of deceased human remains + Dressing and casketing + Coordinating and assisting with funeral service and visitation + Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families + Setting of chairs and the removal, proper care and storage of these items + Removals and transfers * Assists with funeral services by: + Coordinating the parking of cars + Ushering + Driving funeral vehicles + Assisting at chapel and church services + Assisting at the cemetery + Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families + Setting up chairs and the removing, properly caring for and storing of these items + Participating at special functions * Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of: + Documentation + Stationery + Information on insurance, health benefits and pension, + Pre\-arrangements for next of kin * Ensures potential pre\-need referrals are shared with Family Service Counselors * Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry * Assists with general office duties such as preparing reports as needed * Assists with the maintenance of vehicles, the facility and property * Receives caskets and other funeral home supplies as well as place into inventory * Ensures refreshments are available (where allowed by law) * Performs other duties as assigned **MINIMUM Requirements** **Education** * High School diploma or general equivalency degree (or diploma) * Completion of or currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science. **Experience** * Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery **Certification/Licenses** * Must meet all licensing requirement in applicable state/province as required by law as prescribed by each state board * Valid driver’s license **Knowledge, Skills and Abilities** * Knowledge of computers and some software including MS Office products required * High level of compassion and integrity * Good communication skills * Problem solving skills * Ability to multi task and set priorities **Work CONDITIONS** **Work Environment** -------------------- * Work indoors and outdoors during all seasons and weather conditions * Limited amount of local and/or multiple location traveling required * Professional Dress is required when in contact with families. **Work Postures** ----------------- * Frequent, continuous periods of time standing, up 6 hours per day * Sitting continuously for many hours per day, up to 6 hours per day * Climbing stairs to access buildings frequently **Physical Demands** -------------------- * Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage **Work Hours** -------------- * Working beyond “standard” hours as the need arises * Travel up to 25% Postal Code: 38116 Category (Portal Searching): Operations Job Location: US\-TN \- Memphis