Funeral Director

The Funeral Director manages all phases of the funeral arrangement, from setting up funeral services to final disposition. **Overview and Responsibilities:** Presents every client family with all service and merchandise options * \- Every Family, Every Option, Every Time * Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files * Acts to improve market share through participating in community events, groups, organizations, and other community relationships as assigned by your supervisor * Carries out additional projects and duties as assigned, i.e., car washing, building and equipment repair, pre\-need arrangement planning * Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location * Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations * Works on\-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residence * Transfers decedents, dresses, and caskets, and prepares deceased on an as\-needed basis (per appropriate licensing) to the instruction obtained from the family * Meets with client families to listen, educate and arrange personalized funeral services and ensure their business experience with the business is of the highest quality * Utilizes systems/technology, i.e., Matthews/Aurora advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation * Completes tasks and details resulting from the arrangement conference * Ensures proper paperwork, including permits and certificates, is completed timely and follows relevant laws and regulations * Conducts and attends funeral services regularly, leading all post\-service follow\-ups as needed * Collects funds at the time of arrangement conferences **Requirements \& Qualifications:** * High school diploma or equivalent * Valid state\-issued funeral director license (as per state licensing requirement) * Completed mortuary school * Minimum one year of experience in customer service and the funeral industry is preferred * Experience in making an initial transfer of decedent and funeral arrangement, and decedent care * Ability to keep licenses and continued education requirements current and in good standing * Ability to work on\-call/first call, in rotation as assigned * Knowledge of Microsoft office suite (Word, Excel, PowerPoint) * Organizational and planning skills; time management skills, and the ability to prioritize work * Excellent oral and written communication skills, including the ability to effectively communicate with internal and external customers, community leaders, clergy, and client families * Able to multi\-task, i.e., enter data into company POS while interacting with a client's family member's * Ability to stand for two or more hours without rest * Ability to move, push and pull heavy weighted items up to 150lbs safely * Valid state\-issued driver's license with a clear driving record Req Benefits: **What We Offer:** * **Meaningful Work:** Make a real difference by helping families navigate one of life's most challenging times with compassion and care. * **Competitive Pay and Benefits:** + Medical, dental, prescription, and vision insurance + Vacation, sick, and holiday pay + Wellness Rewards + 401k with company match + Company\-paid life insurance, long\-term disability, and short\-term disability * **Career Growth:** Take advantage of ongoing training and advancement opportunities within the funeral service industry. * **Supportive Culture:** Be part of a compassionate, mission\-driven team that values respect, empathy, and service. Additional Details : **Who We Are:** We are a team of compassionate professionals serving families through funeral, cremation, and cemetery care. Our mission is simple: **We bring ease and comfort to families** during life's most difficult moments. We believe in creating **certainty through the uncertainty** of life's end, and we do it by living our values\-leading with compassion, building trust, and nurturing community so no one walks this journey alone.