Funeral Director

Why Join Heritage Family? Since 1943, Heritage Family has been a trusted name in personal, compassionate care. Our legacy is built on meaningful service, deep respect, and a commitment to honoring every life. At Heritage Family, we offer more than a job, we offer purpose. Our team is united by shared values and a mission that matters: * Honor Every Life with Compassion: We provide personalized, heartfelt services that celebrate each unique life, meeting families where they are with care and understanding. * Lead with Innovation and Respect: We blend time\-honored traditions with modern approaches to create thoughtful, meaningful experiences for the families we serve. * Foster a Culture of Empathy: We care deeply for our communities and for one another. You’ll join a team that supports and values every voice, empowering you to make a lasting difference. A career in deathcare is both a calling and a responsibility. At Heritage Family, you’ll find a supportive environment where you can grow professionally while helping others in some of life’s most tender and meaningful moments. Position Summary: The Funeral Director plays a key role in delivering compassionate, high\-quality funeral services. Depending on licensure, responsibilities include planning and conducting funeral, memorial, and cremation services, managing care for deceased, and supporting day\-to\-day operational excellence. Licensed embalmers will also be responsible for embalming and preparing decedents in accordance with safety regulations and professional standards. This role requires a thorough understanding of funeral service laws, strong ethical judgement, and a deep commitment to serving families with care and professionalism. On\-call and weekend availability is required as part of a rotating schedule. Note: Embalming\-related duties apply only to individuals licensed as Embalmers. Licensed Funeral Directors without an embalming license are not expected to perform those functions. Essential Duties and Responsibilities: The Funeral Director or Funeral Director/Embalmer ensures services are delivered with dignity, empathy, and professionalism. Responsibilities may include: * Meeting with families to plan and arrange funeral, cremation, and memorial services, while offering compassionate guidance on available options, merchandise, and related services. * Coordinating all aspects of funeral and memorial ceremonies, including transportation, clergy, cemetery arrangements, and service logistics to align with family wishes and legal requirements. * Confidently, clearly and professionally disclosing service and merchandise costs, including a thorough understanding of your location’s General Price List (GPL) and Heritage Family’s payment policies. * Requesting and collecting payment at the time of arrangement in accordance with company policy, and maintaining accurate, confidential financial records. * Responsible for maintaining an average accounts receivable balance of less than 30 days by coordinating with families and with the administrative team as needed. * Preparing and processing necessary documentation such as death certificates, burial permits, cremation authorizations, and pre\-need contracts, ensuring full compliance with all legal and regulatory standards. * Managing both pre\-need and at\-need arrangements in accordance with internal policies, applicable regulations, and ethical standards. * Maintaining proper identification and respectful care of the deceased throughout all preparation and transportation procedures. * Making transfers with respect and professionalism. * Performing embalming, dressing, casketing, and cosmetology in accordance with the industry’s best practices and health and safety regulations. * Ensuring the cleanliness, sanitation, and readiness of the embalming and preparation areas, and maintaining compliance with OSHA and other regulatory standards. * Overseeing funeral home operations including facilities, equipment, and vehicles to ensure a high standard of service and presentation. * Participating in community outreach, representing the funeral home professionally and compassionately. * Providing follow\-up care and communication with families to ensure satisfaction and continued support. * Supervising, mentoring, and training apprentices, funeral assistants, and part\-time staff to ensure operational consistency and professional development. Skills and Qualifications The Funeral Director or Funeral Director/Embalmer must meet the following qualifications and requirements: * Current Funeral Director or Funeral Director/Embalmer license required in the State of Practice or be eligible for reciprocity. * Associate’s or Bachelor’s degree in Mortuary Science from an accredited institution, as required by the State of Practice. * Compliance with all state\-mandated continuing education (CE) requirements for Funeral Directors or Funeral Directors/Embalmers. * Comprehensive knowledge of federal and state regulations governing funeral service, including OSHA requirements and FTC Funeral Rule compliance. * Exceptional interpersonal and communication skills, with the ability to deliver compassionate and professional service to families. * Strong organizational skills, sound judgment with the ability to manage multiple tasks, solve problems effectively, and maintain a high level of attention to detail. * Ability to work independently and handle sensitive situations with discretion. * Proficiency with funeral home software, Microsoft Office applications, and customer relationship management (CRM) systems. * Flexible schedule with availability for evenings, weekends, and on\-call shifts. * Responsible for staying current with and respond to company communications and in a timely and professional manner. * Must successfully pass a background check and possess a valid driver’s license with a clean driving record. Must maintain insurability under company vehicle use policies. Skills and Competencies: The Funeral Director or Funeral Director/Embalmer must demonstrate the following skills and competencies: * Empathy, professionalism, and a strong commitment to serving grieving families. * Strong verbal and written communication and interpersonal skills. * Problem\-solving and organizational skills. * Emotional resilience, composure, and discretion in emotionally sensitive environments. * Technical proficiency in funeral management software and Microsoft Office Suite. Work Environment and Physical Requirements: The Funeral Director or Funeral Director/Embalmer role requires both physical stamina and emotional resilience to perform essential duties in a professional and compassionate setting. The work environment and physical expectations include: * Work occurs in funeral homes, preparation rooms, cemeteries, and off\-site service locations. * Frequent interaction with grieving families and the public; emotional resilience and professionalism are essential. * Ability to lift or move up to 75 pounds (e.g., caskets or equipment) with or without assistance. * Regular exposure to hazardous chemicals and biological agents associated with embalming and mortuary preparation. * Ability to stand, walk, bend, kneel, and lift for extended periods. * Flexible availability including evening, weekend, holidays, and on\-call rotation. * Possible exposure to varying outdoor weather conditions during services or transfers. * Personal protective equipment (PPE) is required during preparation procedures. Pay: $25\.00 \- $35\.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Work Location: In person