Lead Funeral Director/Embalmer

The Lead Funeral Director's primary responsibility includes leading funeral operational staff, providing professional funeral services to client families, and acting as a company ambassador to the community. **Overview \& Responsibilities:** Ensures every client family is presented with all service and merchandise options * \- Every family, every option, every time * Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files * Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor * Carries out other projects and duties as assigned (i.e., car washing, building and equipment repair, pre\-need arrangement planning * Oversees all Team Members participating in services, ensuring that each team member understands their role and professionally represents the locations * Communications to appropriate to Team Members' area of successful performance and performance needing improvement to meet business expectations * Leads and oversees all onboarding and training of new hires * Works on\-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence) * Leads inital transfer of decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on a needed basis (per appropriate licensing) to the instructions obtained from the family * Meets with client families to listen, educate and arrange personalized funeral services and ensure their experiences with the business are of the highest quality * Utilizes systems and technology (i.e., Matthews and Aurora Advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation) * Completes tasks and details resulting from the arrangement conference * Ensures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulations * Conducts and attends funeral services regularly * Leads all post\-service follow\-ups as needed **Requirements \& Qualifications:** * High school diploma or the equivalent * Valid state\-issued funeral director/embalmer license (as per state licensing requirements) * Completed mortuary school * Minimum of seven years of experience as a funeral director * Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) * Valid state\-issued driver's license with a clear driving record \#HP2023 Req Benefits: **What We Offer:** * **Meaningful Work:** Make a real difference by helping families navigate one of life's most challenging times with compassion and care. * **Competitive Pay and Benefits:** + Medical, dental, prescription, and vision insurance + Vacation, sick, and holiday pay + Wellness Rewards + 401k with company match + Company\-paid life insurance, long\-term disability, and short\-term disability * **Career Growth:** Take advantage of ongoing training and advancement opportunities within the funeral service industry. * **Supportive Culture:** Be part of a compassionate, mission\-driven team that values respect, empathy, and service. Additional Details : **Who We Are:** We are a team of compassionate professionals serving families through funeral, cremation, and cemetery care. Our mission is simple: **We bring ease and comfort to families** during life's most difficult moments. We believe in creating **certainty through the uncertainty** of life's end, and we do it by living our values\-leading with compassion, building trust, and nurturing community so no one walks this journey alone.