PCC and Crematory Area Manager

Our associates celebrate lives. We celebrate our associates. Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short\-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.**JOB RESPONSIBILITIES** **Financial Management** * Develop annual business plan * Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives * Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions * Approve expenditures and invoices including overtime **Operations** * Manage the day\-to\-day activities ensuring on\-time services; exceeding client family expectations * Remove barriers, encourage ideas, and identify improvements * Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability * Assure the location’s operating practices comply with applicable federal \& state/provincial regulations and Company policies * Responsible for establishing location goals and priorities * Develop, communicate, and monitor goals, priorities, processes and procedures * Manage frontline supervisor’s responsibilities, expectations, and accountabilities * Effectively present and communicate Company and Market strategies, values, and goals to location staff * Collaborate with local Management for resource sharing, ideas, and business or operational enhancements * Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements * Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture * Ensure all safety, quality control, and compliance standards are adhered **People Development** * Develop a strong, trusting, and reliable team * Understand team members career aspirations and provide assignments to develop skills and/or close gaps * Constructively address issues and provide tangible and appropriate feedback * Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover * Monitor training and licensing requirements ensuring staff is re\-trained/licensed prior to expiration * Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff * Establishes pay, recommends pay increases, special pays, and career advancements * Discipline staff as necessary; writes development plans to close behavior or skill gaps * Collaborates with Human Resources throughout discipline, development, and termination processes * Recommends and discusses terminations with Market Leadership. **Other** * Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share * May network with key community leaders to build business relationships, influence, and support the community * Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company * Develop and implement plans to improve customer satisfaction index and on\-line community reviews * Other responsibilities as requested or assigned * Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork **MINIMUM** **Requirements** **Education** * High School Diploma or equivalent required * At least twelve (12\) hours college courses in Finance \& Accounting strongly preferred **Certification/License** * Embalming Licensure may be required depending on state/provincial regulations \& requirements. **Experience** * At least seven (7\) years industry experience in applicable discipline with progressively increased responsibilities * Funeral Home Management experience required * At least two (2\) years’ experience managing people and effectively managing budgets and expense control required **Knowledge, Skills and Abilities** * Knowledgeable in industry competitive pricing, demographic patterns, and market competition * Knowledgeable in Financial and Business acumen * Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers * Proficient in MS Office suite including Outlook, Word, Excel, \& PowerPoint **Work CONDITIONS** **Work Environment** -------------------- * Work indoors and outdoors during all seasons and weather conditions * Exposure to various chemicals and fluids * Limited amount of local and/or multiple location traveling required * Professional Dress is required when in contact with families **Work Postures** ----------------- * Frequent, continuous periods of time standing, up 6 hours per day * Sitting continuously for many hours per day, up to 6 hours per day * Climbing stairs to access buildings frequently **Physical Demands** -------------------- * Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage * Ability to lift up to 50 lbs. to assist with moving bodies **Work Hours** -------------- * Working beyond “standard” hours as the need arises * Travel up to 25% Postal Code: 29072\-2805 Category (Portal Searching): Operations Job Location: US\-SC \- Lexington