Receptionist/Administrative Assistant

**RECEPTIONIST/FIELD OPERATIONS SUPPORT ASSISTANT**

**JOB SUMMARY**

Provides administrative and clerical support to a funeral home or cemetery, or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

**JOB RESPONSIBILITIES**

* Answer phones
* Greets family members and friends
* Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
* Receives and processes payments
* Assists Location Management, Sales, Family Service Counselors
* Communicates client family’s needs promptly and accurately to the appropriate staff member
* Conveys a sense of concern and empathy with client family members at all times
* Responds to customer inquiries via telephone, internet and in person

**MINIMUM REQUIREMENTS**

**Education**

* High School or equivalent

**Experience**

* 1 \+ years of experience in an office clerical or customer service capacity required
* Experience working in a customer\-focused and fast\-paced professional environment required

**Knowledge, Skills and Abilities**

* Working knowledge of office equipment including computers, calculators, copiers, printers, at a level consistent with experience
* Excellent verbal and written communication skills
* Strong organizational skills
* High level of compassion and integrity
* Ability to maintain confidentiality

**WORK CONDITIONS**

**Work Environment**

* Work indoors and minimal outdoors during all seasons and weather conditions
* Limited amount of local and/or multiple location traveling required
* Professional Dress is required

**Work Postures**

* Sitting continuously for many hours per day, up to 6 hours per day
* Climbing stairs to access buildings if necessary

**Physical Demands**

* Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

**Work Hours**

* **Part time \- on call, 16\-29 hours/week**
* **Must be able to work every weekend (Deerfield Beach)**
* **on call, must be able to travel to other locations within the market to fill in for callouts and vacations**

Pay: $15\.50 \- $16\.00 per hour

Benefits:

* 401(k)
* Employee assistance program

Work Location: In person