Receptionist/Administrative Assistant

**Job Summary**

The Funeral Home Receptionist serves as the first point of contact for families, visitors, clergy, vendors, and community members. This role requires compassion, professionalism, discretion, and exceptional customer service skills. The receptionist provides administrative support to funeral directors and staff while helping create a welcoming and respectful environment for grieving families.

**Key Responsibilities**

**Customer Service \& Family Support**

* Greet and assist visitors, families, and guests in a warm, compassionate, and professional manner.
* Answer incoming telephone calls and direct inquiries to the appropriate staff members.
* Provide information regarding funeral services, visitation schedules, and general inquiries.
* Offer support and assistance to bereaved families while maintaining sensitivity, empathy, and confidentiality.
* Manage visitor sign\-in processes and ensure guests are directed appropriately.

**Administrative Duties**

* Prepare, organize, and file documents, forms, and records.
* Process correspondence, mail, and deliveries.
* Maintain accurate client information and confidential records.
* Assist with data entry and service\-related paperwork.
* Order and maintain office supplies and reception area materials.

**Facility Operations**

* Ensure the reception area, lobby, and public spaces remain clean, organized, and welcoming.
* Coordinate with vendors, florists, clergy, cemeteries, and service providers as needed.
* Monitor and maintain office equipment and report maintenance needs.

**Confidentiality \& Compliance**

* Handle sensitive information with strict confidentiality and professionalism.
* Adhere to company policies, legal requirements, and industry standards related to privacy and recordkeeping.
* Maintain respectful interactions with families of diverse cultural, religious, and personal backgrounds.

**Qualifications**

**Education**

* High school diploma or equivalent required.
* Additional administrative or customer service training preferred.

**Experience**

* Previous receptionist, administrative assistant, or customer service experience preferred.
* Experience in funeral services is beneficial but not required.

**Skills \& Competencies**

* Excellent verbal and written communication skills.
* Strong ability to work as a member of a small and highly interdependent team.
* Strong interpersonal and customer service abilities.
* Compassionate, empathetic, and professional demeanor.
* Ability to remain calm and composed in emotionally sensitive situations.
* Strong organizational and multitasking skills.
* Proficiency in Microsoft Office Suite and office equipment.

**Physical Requirements**

* Ability to sit, stand, and walk for extended periods.
* Ability to lift and carry office materials weighing up to 20 pounds.

**Work Environment**

This position operates in a funeral home setting where employees regularly interact with individuals experiencing grief and loss. Professional appearance, emotional maturity, and sensitivity are essential to success in this role.

Pay: From $19\.00 per hour

Expected hours: 40\.0 per week

Benefits:

* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance

Work Location: In person