Administrative Assistant and Crematory Operations

Description:

The Administrative Assistant and Crematory Operations position is responsible for helping the office manager with paperwork, data entry, and account receivables. This position is also responsible for all aspects of daily cremations with the ability and expectation to serve and assist in the following departments: engraving, keepsakes, receiving, closing, family drops, doctor drops, and family witnesses.

DUTIES AND RESPONSIBILITIES:

* Sort Paperwork, being able to recognize and fix errors.
* Enter sales into accounting software.
* Answer billing questions from families, clinic personnel, and other Faithful Companion staff.
* Answer family inquiry emails
* Order custom urns, jewelry, and memorial products.
* Collect outstanding payments from individual families and clinics.
* Understanding of the receptionist role, and be able to fill in seamlessly, when needed.
* Works efficiently and ensures maximum production while maintaining protocols.
* Conducts high\-quality cremation services.
* Maintains attention to detail while serving multiple families, ensuring an error\-free standard.
* Responds to customers and veterinary drop\-offs promptly and professionally, providing thorough support.
* Assists in maintaining a clean and presentable state of the crematory facility.
* Performs other related duties as assigned by management.

Requirements:

QUALIFICATIONS:

* Self\-Motivated
* Problem Solving skills
* Strong communication and organizational skills
* Detail\-oriented mindset with a commitment to delivering error\-free services.
* Ability to handle multiple tasks simultaneously while maintaining efficiency.
* Previous experience using cremation equipment is desired, but not required. (On\-site training will be conducted).
* Strong communication and organizational skills are a must.
* Detailed oriented commitment to deliver error\-free services.
* Ability to multi\-task.
* Physically capable to lift and/or move at least 100 pounds.

COMPETENCIES:

* Diversity \- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment\-free environment; Builds a diverse workforce.
* Ethics \- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
* Attendance/Punctuality \- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
* Customer Service \- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
* Dependability \- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
* Organizational Support \- Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.
* Problem Solving \- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
* Professionalism \- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
* Quality \- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
* Teamwork \- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
* Written Communication \- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

* Frequently required to stand.
* Frequently required to walk.
* Frequently required to sit.
* Continually required to utilize hand and finger dexterity.
* Frequently required to climb, balance, bend, stoop, kneel or crawl.
* Continually required to talk or hear.
* Continually required to taste or smell.
* Continually required to utilize hand and finger dexterity.
* Occasionally exposed to humid conditions (non\-weather).
* Occasionally exposed to extreme heat or cold (non\-weather).
* Continually works around airborne particles.
* While performing the duties of this job, the noise level in the work environment is usually moderate.
* The employee must occasionally lift and/or move at least 75 pounds unassisted.
* Specific vision abilities required by this job include: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
* Specialized equipment, machines, or vehicles used: Retort, processor, engraver, toaster, oven, and forklift.